Shipping policy

Thanks for shopping with guaiglong.com. Intermational shipping might experience delay due to covid-19. to keeptrack of your order, contact guaiglong.com(service@guaiglong.com) so we can provide you the order's trackingnuber.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

  • Generally, orders are shipped within 2 working days of order confirmation/payment. Orders made on the weekends might experience delay.

  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

3-7 days

Free Shipping

Fedex

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Location:
1. We only offer delivery on U.S.  excluding Colorado,Alaska, Hawaii, Puerto Rico,  Guam .
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@guaiglong.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

  • Orders can't be canceled once the parcel is shipped out.

About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Phone: +8618007483225

Email: service@guaiglong.com

Address: Room 508-75, Yaotang Complex Building, Yaotang Community, Wangyue Street, Yuelu District, Changsha City, Hunan Province, China